Service & Support

USM stands behind its quality machinery with an excellent service department. Our technicians are factory trained with many years of field experience. Technical assistance is, in many cases, simply a phone call away. Some problems can be easily resolved over the telephone by speaking with the specific technician trained on your machine. Some models of equipment are equipped with modems for direct troubleshooting. Should more hands-on assistance be required, arrangements will be made to come to your facility and solve the problem.

Training

Our technician can come to your facility and instruct your people in the operation of the unit, preventative and advanced maintenance. Catalogs and instruction manuals are included with all machines.

In the U.S., please call 1.800.343.0772. Phones are staffed from 7:30am to 4:00pm ET Monday through Friday.

In Canada, please call 514.355.3690 extension 222. Phones are staffed from 8am to 4pm ET Monday through Friday.

Internationally, please call +01.978.374.0303. Phones are staffed Monday to Friday between 7:30am and 4:00pm ET Monday through Friday.

By Email:

In the U.S., please email customerservice@usmcorporation.com and provide information about the machine, model, a detailed description of the problem and contact information. We'll respond as quickly as we can by phone or email.

In Canada, please email tpitoscia@usm-americas.com.